Studi Identifikasi Faktor-Faktor yang Mempengaruhi Kepuasan Kerja pada Pengemudi Go-Jek di Kota Medan

Abstract

This study aims to identify factors that influence job satisfaction of Go-Jek’s drivers in Medan City. This study uses quantitative research methods. To get data about job satisfaction, researchers used scientific research with several research subjects in the Go-Jek’s drivers community in Medan City. The samples in this study were 200 drivers of Go-jek motorcycle users in Medan City. Data collection techniques in this study are using the Guttman scale. Guttman scale is arranged based on six factors of job satisfaction, that is, job characteristics, salary, supportive working conditions, work groups, supervision, suitability of work with personality. The six factors are organized into forty-two items distributed to Go-Jek drivers. Data analysis method used in this study uses the F percent method, to see percentages and frequencies. Based on the data analysis performed, the results show that the factors that most influence job satisfaction are the suitability of work with personality at 18.05%, job characteristics of 17.84%, salary of 17.35%, working conditions of 16.01%, supervision is 15.44%, and the working group is 15.31%.