Implementasi Undang-Undang No.8 Tahun 1999 tentang Perlindungan Konsumen Terhadap Pengiriman Barang Berharga atau Dokumen oleh PT. Pos Indonesia

Abstract

Postal delivery is the embodiment and function of transportation, ie moving goods or people from one place to another, with a view to improving the usability and value among nations. The organization of the post is directed to support development by strengthening the best service possible for the people throughout the country and strengthening cooperation in relations between nations. The problem in this research is how the implementation of Law no. 8 of 1999 concerning consumer protection against the delivery of valuables or documents by PT. POS Indonesia and how the dispute settlement of business actors in case of loss to consumers according to the Consumer Protection Act. The method of data collection is using 2 (Two) methods: Library Research (Library Research) is by doing research on various sources of reading that is books, legal magazines, the opinions of scholars, laws law Civil Code Act No. 8 of 1999 on consumer protection and Law No.38 of 2009 on Post. Field Research (Field Research) is by doing spaciousness in this case researchers directly conduct studies at PT. Pos Indonesia by taking related data about the researcher's problem. Implementation of Law no. 8 of 1999 concerning consumer protection against the delivery of valuables or documents by PT. POS Indonesia is in conformity with Article 4 of Law no. 8 of 1999 namely Right to comfort, security and safety in consuming goods and / or services, Right to choose goods and / or services and obtain goods and / or services according to exchange rate and promised condition and guarantee. Right to right, clear and honest information about the condition and guarantee of goods and / or services. The right to be heard of opinions and complaints on goods and / or services used. The right to appropriate advocacy, protection, and dispute resolution efforts for consumer protection. Form of dispute settlement of business actors in case of loss to consumers according to the Consumer Protection Law Article 7 is to provide compensation, indemnification and or compensation for losses arising from the use, use and utilization of traded goods and or services. Provide compensation, indemnity and / or reimbursement if the goods and / or services received or utilized are not in accordance with the agreement. Article 28 of Law no. 38 of 2009 concerning Posts, that postal service users shall be entitled to indemnification in the event of a loss of mail, damage to the contents of the parcel, the delay of the item or the inconsistency between the goods delivered and the received.