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Analisis Kualitas Pelayanan Publik Melalui Kajian Indeks Kepuasan Masyarakat Sesuai Dengan PERMEN PAN RB RI No. 14 Tahon 2017 Tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Pada Dinas Perpustakaan dan Kearsipan Kota Medan
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