Transparansi dan Akuntabilitas Pelayanan Publik (Studi Tentang Pelayanan Pendidikan Anak Usia Dini (PAUD) pada Dinas Pendidikan Kota Tanjung Balai)

Abstract

The Education Office of Tanjungbalai City as the Local Government Work Unit (SKPD) of Tanjungbalai Municipal Government has become an obligation to implement the vision policy of the City Government. Especially in this case the implementation of government policy to achieve good governance in line with the improvement of capacity and the ability of excellent public service in the field of education. One of the educational services implemented by the Government of Tanjungbalai City is the service of Early Childhood Education (PAUD). The number of PAUD in Tanjungbalai city until 2017 is 99 PAUD spread in 5 sub districts of Tanjungbalai city. The demand for the renewal of the financial system is the management of public money in transparent, effective, efficient, targeted, planned, integrated and accountable matters in order to create public accountability and public welfare as a regional autonomy objective. In addition, the impact that later emerged in the framework of regional autonomy is the demand of the government to create good governance as a prerequisite of governance by prioritizing accountability, transparency and community participation as part of stakeholder Local Government. This study aims to implement and implement accountability and public transparency in an effort to improve the quality of service especially related to PAUD program at the Education Office of Tanjung Balai City. This research is qualitative descriptive with key informant taken from PAUD managers by purposive sampling. Data analysis was done by qualitative descriptive analysis. The results show that the Principles of Transparency of Early Childhood Education Services in Tanjungbalai City have been implemented well despite the need for minor improvements. Such as the absence of applicable regulations regarding the management process of service delivery, service procedures, administrative requirements and technical requirements of early childhood education, and the lack of early childhood education service standards, which leads to homogeneous homogeneity in each institution of early childhood education In Kota Tanjungbalai, which is based solely on the policies of each institution alone The Principles of Accountability have been implemented quite well, despite the weakness of understanding of accountability itself from the manager and tutor. However, it is concluded that the responsibility of early childhood education is reported to those related to early childhood education such as the Education and Empowerment Department of Urban Communities, Kelurahan, TP. PKK, and others pertaining to early childhood education.