Akuntabilitas dan Transparansi Pelayanan Publik dalam Penyelenggaraan Pelayanan Izin Mendirikan Bangunan (IMB), Studi pada Dinas Pekerjaan Umum dan Penataan Ruang Kabupaten Dairi

Abstract

One of the public service issues that became the focus of this research was about the accountability and transparency of the bureaucracy in building permitting services in Dairi Regency. This service is one of the supports and supporters in the implementation of Regional Autonomy, in this case there is regional financial revenue from the building permitting sector. The problems that arise at this time is the difficulty of taking care of Building Permit in Dairi District make people who want to build a lot of buildings violate the existing rules. KepMenPAN No.26 / KEP / M.PAN / 2/2004 on Technical Guidelines for Transparency and Accountability in Public Service Implementation, serves as a guide for public service providers in implementing transparency and accountability as part of good governance principles.This study aims to accountability and transparency of public services in the management of Building Permit in Public Works Department and Spatial Planning of Dairi Regency and the factors that influence it. Samples were taken by means of sampling, which amounted to 30 people. Data analysis with descriptive statistical analysis by using table frequency or single table.The results of this study indicate that Accountability in Building Permit Services in Public Works and Spatial Planning Dairi Regency can be said to have been realized properly. This can be seen from the indicators that exist in accountability that all got a value that is in either category. Indicators of accountability for the performance of public services are considered good because employees in the Public Works and Spatial Planning Dairi able and understand their main duties and functions respectively. Transparency in Building Permit Services in Public Works and Spatial Planning of Dairi Regency has been well executed. This can be seen from any existing indicators such as management indicators and the provision of public services that are good enough. Although any existing policies have not been fully publicized to the public, however, the public can access them and seek such information to the head of kelurhan and desa respectively.