Pengaruh Kecerdasan Emosional dan Konflik Kerja Terhadap Stres Kerja Pegawai Negeri Sipil di Kantor Badan Kesatuan Bangsa dan Politik Provinsi Sumatera Utara

Abstract

This study aims to determine the effects of emotional intelligence and work conflict on the work stress of the civil servants in the office of the North Sumatera National and Political Unity agecy. The hypothesis proposed is the influence of emotional intelligence and work conflict on the work stress of the civil servants in the office of the North Sumatera National and Political Unity agency. The population in this study amounted to 73 people. The sampling technique uses total sampling. Data collection methods are the scale of emotional intelligence, work conflic, and work stress. Data analysis using multiple linear regression analysis model. The results of this study are: 1.) There is a significant influence between emotional intelligence and work conflict on job stress. This is indicated by the correlation coefficient (R) = 0,555 with P = 0,000<0,05. Based on the resultsof this study, yhe proposed hypothesis is declared acceptable. 2.)There is a significant influence between work conflict and work stress on civil servants at the office of the National and Political Unity agency of North Sumatera, with the effective influence obtained at 33,5%. 3.) there is a significant influence between work conflict and work stress on civil servants at the office of the national and Political Unity agency of North Sumatera, with the effective influence obtained at 42,2%. The total effective contribution of both independent variables (emotional intelligence and work conflict) to work stress is 31,3%. From these results it is known that there are still 68,7% of the contribution of other factors to work stress. It is known that the subject of this research is the civil servants in the office of the national and political unity agency of North Sumatera Province, who have emotional intelligence that is classified as sufficient, feel that there is a work conflict that is is classified as modern joc stress as well.