Analisis Persepsi Masyarakat terhadap Kualitas Pelayanan Publik di Dinas Penanaman Modal dan Perizinan Terpadu Satu Pintu Kabupaten Meriah

Abstract

Public perception on the quality of government service in Indonesia In general, assessing service performance is still not as expected, it can be seen among others from the many complaints or complaints from the public at the Ministry of Finance as it concerns the procedures and working mechanism of the convoluted service, not transparent, less informative, less consistent, , Facilities and infrastructure services, so do not guarantee certainty (legal, time, and cost). Public perceptions on the implementation of public services on the PM-PTSP Kab. Bener Meriah is still not good, therefore the need for a study to analyze the public perception of the implementation of service. This research was conducted at One Stop Service and Integrated Licensing Service (PM-PTSP) of Bener Meriah Regency, with the aim of analyzing public perception toward public service and knowing factors influencing public service quality. The research method used is qualitative research method, with interview technique. From the analysis result, it is known that public perception of public service users at One Stop Service and One Stop Service (PM-PTSP) of Bener Meriah Regency stated that the implementation of public service is good enough. Improving the delivery of public services to the Department of Service and Integrated One-Stop (PMPTSP) License of Bener Meriah Regency can be done with the priority need to clarify public service procedures, The existence of the transparency of costs, the certainty of time resolutions affairs, Settlement of affairs in accordance with the desired, the existence of proof of receipt Granted, clarity in technical and administrative requirements, is necessary Ease of access, and the existence of Law concerning the implementation of public services. So that public services can be improved because there are minimum standards.