Analisis Kualitas Pelayanan Publik di Kantor Samsat Tebing Tinggi Provinsi Sumatera Utara

Abstract

Upaya peningkatan kualitas pelayanan publik di Kantor SAMSAT di Tebing Tinggi Provinsi Sumatera Utara. Bertujuan untuk 1) mengetahui Sistem Pelayanan Pelayanan Terpadu Satu Atap Upaya Peningkatan Pelayanan Publik di Kantor SAMSAT Tebing Tinggi 2) Fator-faktor apa saja yang menjadi hambatan dan ke ungulan Terpadu Satu Atap Upaya Peningkatan Pelayanan Publik di Kantor SAMSAT Tebing Tinggi Provinsi Sumatera Utara. Penelitian ini menggunakan metode deskriptif pendekatan kualitatif dengan menggunakan paradigma fenomenologis, lokasi penelitian terletak di Kantor SAMSAT Tebing Tinggi Provinsi Sumatera Utara. Hasil penelitian bahwa kualitas pelayanan publik di kantor SAMSAT Tebing Tinggi telah memenuhi standart dengan proses cepat dan Pelayanan Administratif telah dijalankan sesuai Pedoman Penyelenggaraan Pelayanan Terpadu. Hambatan belum tersedia fasilitas parkir dan serta kondisi kantor rawan banjir. Saran guna peningkatan pelayanan lebih prima untuk renovasi kantor atau dipertimbangkan mencari lokasi baru di wilayah Tebing Tinggi yang lebih representatif. Efforts to improve the quality of public services at the SAMSAT Office in Tebing Tinggi, North Sumatra Province. Aims to 1) find out the One-Stop Integrated Service System Efforts to Improve Public Services at the Tebing Tinggi SAMSAT Office 2) What factors are the obstacles and advantages of One-Stop Integrated Public Service Improvement Efforts at the Tebing Tinggi SAMSAT Office, North Sumatra Province. This study uses a descriptive qualitative approach using a phenomenological paradigm, the research location is located at the Tebing Tinggi SAMSAT Office, North Sumatra Province. The results of the research that the quality of public services at the Tebing Tinggi SAMSAT office has met the standard with a fast process and administrative services have been carried out according to the Integrated Service Implementation Guidelines. Barriers are not yet available parking facilities and office conditions are prone to flooding. Suggestions for improving service excellence for office renovation or considering finding a new location in the more representative Tebing Tinggi area