Pengaruh Pelayanan Administrasi Terhadap Kepuasan Pasien di Klinik Pratama Hamida Tanjung Morawa

Abstract

One of the agencies that market the services to consumers is the health service agency. Health services cause competition among health care providers including clinics. With the increasingly high competition between clinics along with the number of new clinic development, the clinic needs to continue to develop itself by providing quality services and improving the quality of both medical services and services to provide satisfaction to patients. Clinic is a smaller medical facility and only serves certain complaints and is devoted to outpatient health services. Its presence in the community is very important because the clinic can provide health facilities and services of the same quality as hospitals, but usually at a reasonable cost. In this study, the clinic in question is the Clinic Prtama Hamidah Tanjung Morawa. Aim this study to determine how the influence of administrative services to patient satisfaction in Clinic Pratama Hamidah Tanjung Morawa. The type of research used in this study is quantitative research. Population and sample of research to calculate the amount of sample used Slovin formula with 10% with 90% confidence level, then the sample amount in this research is 95 people. Data collection techniques were conducted with observations, questionnaires and documentation. Data analysis technique is done with product moment correlation coefficient and test of determination. The result of research there is correlation between quality of administration service to patient satisfaction in Clinic Pratama Hamidah Tanjung Morawa. Significant numbers obtained by 0.000, <0.05 then Ho rejected and Ha accepted.