Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Intensi Turnover Pada Karyawan PT Tiki Jalur Nugraha Ekakurir (JNE) Cabang Medan

Abstract

This study aimed to clarify whether the variable Job Satisfaction and Organizational Commitment significantly influence the turnover intention of PT. Tiki JNE Medan Branch employees and to determine which variables are the dominant influence between these two variables (Job Satisfaction or Organization Commitment) against Turnover Intention of PT Tiki JNE Medan Branch employees. The study involved 117 employees of PT Tiki JNE Medan Branch. The sampling technique used was simple random sampling. Measuring instruments used are Turnover Intention scale (α = 0919), Job Satisfaction scale (α = 0896) and Organizational Commitment scale (α = 0893). Data were analyzed using Quantitative Methods namely Multiple Regression Analysis. Before the first multiple regression analysis performed, classical assumption are conducted including normality, linearity, multicollinearity, and heteroscedasticity test. Data processing using SPSS 18.0 for windows. The results showed that simultaniously Job satisfaction and Organizational Commitment significantly effect Turnover Intention of PT Tiki JNE Medan Branch employees. Variables Job Satisfaction and Organizational Commitment has negative (-) regression coefficient that signifies inversely proportional relationship, in other words, Job Satisfaction and Organizational Commitment will reduce employee turnover intention PT Tiki JNE Medan Branch. Contribution of job satisfaction and organizational commitment to turnover intention variable that is equal to 53%, while the remaining 47% can be explained by other factors that not examined in this study.