Pengaruh Semangat Kerja dan Kemampuan Kerja Terhadap Kepuasan Masyarakat (Studi Polisi Pembina Masyarakat (Polmas) di Kepolisian Sektor Binjai Selatan Resort Kota Binjai)

Abstract

This research aim to know the influence of job spirit and official ability to people satisfaction in region work the law of Police Office of Binjai Selatan Districk. This Research is represent the quantitative research. Population in this research are people of the district. The sample taken as much 100 people. The data used by the cross tabulation, coefficient correlation, Kendal Tau C, coefficient correlation partial of rank Kendall, coefficient of Coordination Kendall (W), and Ordinal Regression. Based of result as follow: 1. Job spirit have significant influence with the people satisfaction. Excelsior job spirit owned the official Polmas, hence service which is passed to by a society tend to progressively gratify, on the contrary if the low spirit job hence service given tend to dissatisfactory. 2 Official ability have significant influence with the people satisfaction. Excelsior of official ability owned Polmas, hence service which passed to by a society tend to progressively gratify, on the contrary if low ability aparat hence service given tend to dissatisfactory. 3. Job spirit and official ability have significant influence with the people satisfaction with the positive direction tendency. If job spirit and official ability mount hence service given tend to progressively gratify the society, on the contrary if job spirit and low official ability hence service given tend to dissatisfactory society.