Pengaruh Penerapan Total Quality Management (TQM) Sistem Pengukuran Kinerja, dan Sistem Penghargaan (Reward) Terhadap Kinerja Manajerial Dinas Kesehatan Kota Medan

Abstract

The purpose of this study was to determine the Effect of Application of Total Quality Management (TQM), Performance Measurement Systems, and Reward Systems to the Managerial Performance of Medan City Health Office. This type of research is to use quantitative methods, the population in this study were Medan City Health Department employees, amounting to 30 people with the sample used as much as the population used as respondents. The type of data used is quantitative data, the source of data used is primary data, data collection techniques used through the stages of observation and questionnaire distribution to respondents, and data analysis techniques used in this study are using several tests including: Validity and reliability testing , Classic assumption test, multiple linear regression test, and hypothesis testing. The results showed that: 1). Implementation of Total Quality Management (TQM) does not affect the Managerial Performance of Medan City Health Office 2). Performance Measurement System has a positive effect on Managerial Performance of Medan City Health Office 3). The application of the Reward System does not affect the Managerial Performance of the Medan City Health Office.