Pengaruh Pelayanan Pegawai Terhadap Kepuasan Masyarakat di Kelurahan Bonan Dolok Kecamatan Padang Bolak Kabupaten Padang Lawas Utara

Abstract

Village Office Bonan Dolok as a public service institution that has a service function must have access to a large and apparently can not be separated from its role in the management of its resources to address the phenomenon. Finding solutions on the performance of employees who are state apparatus seems to be the current demands to provide services to the village community Bonan Dolok particularly effectively and efficiently. The problem posed in this study is: "if there is an influence on people's satisfaction of service employees in the village of Padang District Bonan Dolok Alternating North Padang Lawas District". Indicators of service variables in the study of this thesis will be reviewed in five indicators, namely Reliability (X1), Responsiveness (X2), Collateral (X3), Empathy (X4) as well as direct evidence (X5) and the respective effects on people's satisfaction. Results of research and discussion explains Reliability, responsiveness, assurance, empathy and direct evidence on the effect on society satisfaction Bonan village of Padang District Dolok Alternating North Padang Lawas District. This explains the people feel satisfied with the performance of services Bonan Dolok village of Padang District Alternating North Padang Lawas District related to reliability, responsiveness, assurance, empathy and direct evidence. Reliability, responsiveness, assurance, empathy and direct evidence also give effect to the satisfaction of the people in the Village District of Bonan Dolok Padang Padang Lawas Alternating North. This explains been precisely the preparation and realization of the variable service consisting of reliability, responsiveness, assurance, empathy and direct evidence in the Village operations Bonan Dolok Padang District Alternating North Padang Lawas District, especially in shaping society Satisfaction requesting service at the Village Office District of Bonan Dolok Padang Padang Lawas Alternating North. In correlation can also be seen that the correlation between the level of service quality variables such as reliability, responsiveness, assurance, empathy and direct evidence, the correlation is very weak position and even considered at all. Unless correlation between responsiveness and empathy that are in a very strong position.