Pengaruh Profesionalisme Pegawai Terhadap Hasil Keputusan Penetapan Keberatan di Bidang Kepabenan dan Cukai

Abstract

Main Duties and Functions of the Directorate General of Customs and Excise, which carry most of the main tasks the Ministry of Finance in the field of customs and excise based on the policy set by the Minister of Finance, and securing government policy relating to the goods traffic entering or exiting the customs area and collection of Customs Duty and Excise as well as other state levies based on legislation in force. To be able to produce the optimal performance by required professional personnel. This study aims to analyze the influence of professionalism on the performance of employees in the North Sumatera Regional Office of the Directorate General of Customs and Excise. Samples were taken by purposive sampling as many as 27 employees of the North Sumatera Regional Office of the Directorate General of Customs and Excise. Data analysis was performed using product moment correlation and coefficient of determination. The results showed that based on the results of the Product Moment Correlation analysis it is known that there is a positive effect between professionalism employee to employee performance at the North Sumatera Regional Office of the Directorate General of Customs and Excise with a correlation of 0.720. Based on the interpretation of the effect of employee professionalism with an employee's performance at the high category. This shows that the correlation coefficients are significant and the hypothesis proposed in this study can be accepted. The results obtained by calculating the coefficient of determination that there are significant professionalism employee to employee performance is by 51.8 %, while 48.2 % were influenced by other factors not addressed in this study. It needs to be improved is the quality that has been built to create a sustained community satisfaction with the friendly attitude of employees, good looking and follow up on any complaints made by the public . In addition the service should be done more easily, quickly, accurately and in accordance with applicable regulations.