Peran Ombudsman Provinsi Sumatera Utara Dalam menindak Lanjuti Laporan Masyakat Atas dugaan Maladministrasi Penyelenggaraan pelayanan Publik Pada Kantor Ombudsman Provinsi Sumatera Utara

Abstract

According to the law no. 25 in 2009, is a public service is an activity or Series of activitiesin order to meet the needs of the service in accordance with the Legislation of every citizen and resident of goods and services, and/or administrative service provided by the public service providers. Public service issue are problems that can not be underestimated in this contry, because it should be the task and the main kewajiban of both centraland local government is to serve the public (community). Public service itself can be understood as any form of service, both in the form of public goods and public service that, in principle, be the primary responsibility and implemeneted government agencies at central and local levels as well as within the state-owned enterprises (BUMN) or in the neighborhood owned enterprises are (BUMD) in an effort to meet the needs of society as well as within the framework of the implementation of the provisions of the legislation. In governance, maladministration does not only mean a deviation from the terms of writing, book keeping, procedural and so on. However maladministration interpreted wider and covers the deviations of the functions of public service or government service performed by any government officials. In other words, the act of maladministration government officials can be an act, gesture or procedure and is not limitied to mattersof administration or the administration alone. The Ombudsman is an institution established to deal with abuse of power by government officials and assist government officials in order to implement an efficient and fair, as well as encourage holders of power melaksanakan accontability and service is good