Peran Revolusi Terhadap Kualitas Pelayanan Publik Dalam Penerbitan Dokumen Kelahiran Pada Dinas Kependudukan dan Pencatatan Sipil Kota Binjai

Abstract

Department of Population and Civil Registration shall have the duty to carry out part of the regional household affairs in the field of population and to carry out co-administration tasks in accordance with the available authority in accordance with the field of duty. Perform other tasks assigned by the Head of The Region. One of the existing public service is Department of Population and Civil Registration of Binjai City. This research is aimed to know the level of quality of public service to the Civil service and Civil registration in Binjai City, to know role of Head of Department in reformation, to know the role of Head of Department towards the improvement of public service quality at the residence service and civil registration of Binjai City. This benefits of this study are expected to contribute significantly to the development and enrichment of Public Adminstration Science, especially in the quality of public service and can provide input to the Department of Populatian and Civil Registration of Binjai City in an effort to apply the Head of Department so that the implementation of duties and service function of the Civil Service and Civil Registration of Binjai City can run effectively. Result of research indicate that public perception to public service quality that is service at Department of Population and Civil registration of Binjai City in general based on criteria specified included in “good category”. When viewed from each aspect shows the difference of public perception on the quality of service in the office of Department of Population and Civil Registration of Binjai City, all included in the category “very good”. Improvement of the factors that affect the quality of public services, and the improvement of aspects that need to be re-examined.