Kualitas Pelayanan Surat Tanda Nomor Kendaraan (STNK) di Kantor UPT. Samsat Sibuhuan Kabupaten Padang Lawas

Abstract

Public service activities is the embodiment and elaboration of the duties and functions of government employees in the course of the general tasks ofgovernance and development. This study is a qualitative study aimed to examine the quality of service of STNK in the Office of SAMSAT Sibuhuan UPT Padang Lawas. The formulation of the problem is how the quality services of STNK in the office of UPT SAMSAT Sibuhuan Padang Lawas?. The informants in this study consisted of key informants, namely: the head office of UPT SAMSAT, Dispenda Staff, Jasa Raharja Staff and informants are people who use the service in the office of UPT SAMSAT Sibuhuan Padang Lawas. Results and Discussion obtained through observation, interviews and documentation. The parties were interviewed, among others, the Head of the Technical Execution Unit SAMSAT Sibuhuan Padang Lawas, Staff Dispenda Sibuhuan Padang Lawas and Staff PT. Prog and some key informants as users of the service. Based on the analysis of the results of interviews and observations in this study, it can be concluded that the quality of service vehicle registration in the Office of UPT. SAMSAT Sibuhuan Padang Lawas District can say is good. It is seen from the results of the interview answers to some informants, starting from the head office of UPT. SAMSAT Sibuhuan Padang Lawas, Dispenda Staff in Sibuhuan Padang Lawas, Jasa Raharja Staff and some communities as users of the service stating that the Quality Service of STNK in the office of Sibuhuan Padang Lawas is GOOD.