Analisis Pelayanan Perizinan Pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Dairi

Abstract

The regulation of the President of the Republic of Indonesia number 97 of 2014 on the implementation of one-stop integrated services, aims to bring closer and improve service to the community and shorten the process Services in order to realize the services of fast, easy, cheap, transparent, certain and affordable implemented a one-door integrated service. the Department of Investment and Integrated Licensing One-Stop Services Dairi Regency is one of the provider of integrated one-stop service referred to in the above legislation. But in the implementation of the Department of Investment and Integrated Licensing One- Stop Services Dairi Regency has not been maximal and productive in carrying out its duties and functions in licensing services because there are problems in the licensing process where the technical recommendations of the technical team on which the issuance of the old license are received by the Dairi District Investment and Licensing Service Office. The formulation of the problem in this study is "how the implementation of licensing services at the Department of Investment and Integrated Licensing One-Stop Services Dairi Regency.” In general this study aims to analyze the licensing service so as to create a prime licensing service in the Department of Investment and Integrated Licensing One-Stop Services Dairi Regency. In this study the authors use descriptive qualitative research methods with data collection techniques are observations, interviews and document review conducted for one month. After being studied based on the situation in the Department of Investment and Integrated Licensing One-Stop Services Dairi Regency can be seen that the licensing service has not been done maximally, not in accordance with the mechanism of licensing services as well Service Standards and Operational Standards of Procedures. The results of the study conclude that the licensing mechanism has not been implemented maximally where the technical team has not performed its duties in accordance with the predefined Operational Standards of Procedures , there is no front office staff in the receipt of the file, schedule / time of issuance of permit not in accordance with Operational Standards of Procedures, Local regulations are very burdensome to the public especially for building permit business building functions. Expected the Department of Investment and Integrated Licensing One-Stop Services Dairi Regency can clean up to improve service of maximal permission so that the existence of excellent service