Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/23515
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dc.contributor.advisorSiregar, Ali Usman-
dc.contributor.advisorDalimunthe, Mohd. Idris-
dc.contributor.authorPasaribu, Desmon Tonggo Tua-
dc.date.accessioned2024-03-21T01:57:36Z-
dc.date.available2024-03-21T01:57:36Z-
dc.date.issued2013-
dc.identifier.urihttps://repositori.uma.ac.id/handle/123456789/23515-
dc.description64 Halamanen_US
dc.description.abstractPenerapan Fokus kepada Pelanggan (Karakteristik Total Quality Management) sudah semakin luas digunakan. Hal ini terjadi karena banyaknya kesuksesan yang ditimbulkan akibat dari pengimplementasian Karakteristik Total Quality Management dalam meningkatkan mutu perusahaan khususnya peningkatan kualitas pelayanan publik. Direktorat Lalu Lintas Polda Sumatera Utara merupakan salah satu instansi Polri yang tergabung dengan instansi lainnya di Satuan Administrasi Manunggal Satu Atap (SAMSAT) bergerak di bidang registrasi dan identifikasi kendaraan bermotor dan salah satu fungsinya adalah penerbitan Bulrn Pemilik Kendaraan Bermotor (BPKB). Direktorat Lalu Lintas dituntut untuk dapat meningkatkan kualitas pelayanan penerbitan Buku Pemilik Kendaraan Bermotor (BPKB) seiring dengan diperolehnya Piala Citra Pelayanan Prima Tahun 2010 dan Sertifikasi ISO 9001 :2008 Tahun 2011. Penelitian ini bertujuan untuk mendapatkan bukti nyata tentang penerapan fokus kepada pelanggan (Karakteristik Total Quality Management) dalam penerbitan Buku Pemilik Kendaraan Bermotor (BPKB) pada Direktorat Lalu Lintas Polda Sumatera Utara. Data dalam penelitian ini diperoleh dari data primer dan data sekunder. Teknik pengumpulan data dalam penelitian ini adalah kuesioner dan dokumentasi. Untuk menganalisis data yang telah dikumpulkan menggunakan analisis data primer dan analisis data sekunder. Hasil dari perhitungan rata-rata skor variabel penerapan fokus kepada pelanggan (Karakteristik Total Quality Management) adalah sebesar 4,469. Nilai ini mengandung arti bahwa penerapan fokus kepada pelanggan (Karakteristik Total Quality Management) dalam penerbitan Buku Pemilik Kendaraan Bermotor (BPKB) pada Direktorat Lalu Lintas Polda Sumut termasuk sangat efektif. Implementation of Focus on Customers (Total Quality Characteristics Management) has become increasingly widely used. This happens because there are so many success resulting from the implementation of Total Characteristics Quality Management in improving the quality of the company in particular improving the quality of public services. The North Sumatra Police Traffic Directorate is one of the agencies The National Police is affiliated with other agencies in the Unified Administrative Unit Satu Atap (SAMSAT) operates in the field of vehicle registration and identification motorized and one of its functions is the issuance of a Vehicle Owner's Bulletin Motorized (BPKB). The Traffic Directorate is required to improve the quality of the Motor Vehicle Owner's Book (BPKB) issuance service in line with by obtaining the 2010 Excellent Service Image Cup and ISO Certification 9001 :2008 2011. This research aims to obtain real evidence about implementation focus on customers (Characteristics of Total Quality Management) in issuance of the Motor Vehicle Owner's Book (BPKB) at the Traffic Directorate North Sumatra Regional Police Cross. The data in this research was obtained from primary data and secondary data. The data collection technique in this research is questionnaires and documentation. To analyze the data that has been collected using primary data analysis and secondary data analysis. The results of calculating the average score for the application variable focus on customers (Total Quality Management Characteristics) is 4,469. Mark This means that the implementation of focus on customers (Characteristics Total Quality Management) in the publication of the Motor Vehicle Owner's Book (BPKB) at the North Sumatra Police Traffic Directorate is very effective.en_US
dc.language.isoiden_US
dc.publisherUniversitas Medan Areaen_US
dc.relation.ispartofseriesNPM;098330158-
dc.subjectkarakteristik total quality managementen_US
dc.subjectcharacteristics of total quality managementen_US
dc.titleAnalisis Penerapan Fokus Kepada Pelanggan (Karakteristik Total Quality Management) dalam Penerbitan Buku Pemilik Kendaraan Bermotor (BPKB) pada Direktorat Lalu Lintas Polda Sumatera Utaraen_US
dc.title.alternativeAnalysis of the Implementation of Customer Focus (Characteristics of Total Quality Management) in the Issuance of Motor Vehicle Owner's Books (BPKB) at the North Sumatra Police Traffic Directorateen_US
dc.typeSkripsi Sarjanaen_US
Appears in Collections:SP - Accountancy

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