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Please use this identifier to cite or link to this item: https://repositori.uma.ac.id/handle/123456789/2703
Title: Proses Komunikasi dalam Menangani Complaint Tamu di Grand Swiss-Belhotel Medan
Authors: Purba, Meiniarti Laura Anggreni
Keywords: komunikasi;complaint tamu hotel
Issue Date: 2011
Publisher: Universitas Medan Area
URI: https://repositori.uma.ac.id/handle/123456789/2703
Appears in Collections:SP - Communication Science

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088530030_File1.pdfCover257.6 kBAdobe PDFView/Open
088530030_File3.pdfIntroduction411.81 kBAdobe PDFView/Open
088530030_File4.pdfChapter I221.87 kBAdobe PDFView/Open
088530030_File8.pdfReference804.55 kBAdobe PDFView/Open
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