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https://repositori.uma.ac.id/handle/123456789/8478Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | Tambunan, Sari Bulan | - |
| dc.contributor.advisor | Dalimunthe, Moh. Idris | - |
| dc.contributor.author | Siregar, Asmia Irawan | - |
| dc.date.accessioned | 2018-03-22T07:24:25Z | - |
| dc.date.available | 2018-03-22T07:24:25Z | - |
| dc.date.issued | 2017 | - |
| dc.identifier.uri | http://repository.uma.ac.id/handle/123456789/8478 | - |
| dc.description.abstract | This thesis entitled "The Influence of Customer Service Servant on Customer Satisfaction Level at PT Bank SUMUT Padangsidimpuan Branch." This study aims to find out how much influence Customer Service Servants Against Customer Satisfaction Level. Based on the research on the sample of questionnaires that have been distributed as much as 95, the effect of coustomer servuce service on customer satisfaction level is 51 people (53,7%), service quality is 44 people (46,3%). Customer's ruling on costomer service, respondents stated not satisfied 52 people (52,3%), expressed satisfaction of 43 orantg (47,7%). The influence of service costomer service with satisfaction level at registration and dissatisfied there are 29 people (56,9%) satisfied 22 people (43,1%), and total value 44 respondents who stated good servant customer servuce and dissatisfied 23 people (52.3%) who satisfied 21 people (47.7%). | en_US |
| dc.description.sponsorship | Skripsi ini berjudul “Pengaruh Pelayan Customer Service Terhadap Tingkat Kepuasan Nasabah pada PT Bank SUMUT Cabang Padangsidimpuan.” Penelitian ini bertujuan untuk mengetahui seberapa besar Pengaruh Pelayan Customer Service Terhadap Tingkat Kepuasan nasabah. Berdasarkan penelitian terhadap sample kuesioner yang telah disebarkan sebanyak 95, pengaruh pelayanan coustomer servuce terhadap tingkat kepuasan nasabah yaitu 51 orang (53,7%), kualitas pelayanan baik 44 orang (46,3%). Kepuasa nasabah terhadap pelayanan costomer service, responden menyatakan tidak puas 52 orang (52,3%), menyatakan puas sebanyak 43 orantg (47,7%). Pengaruh pelayaan costomer service dengan tingkat kepuasan pada bagian pendaftaran dan tidak puas ada 29 orang (56,9%) yang puas 22 orang (43,1%), dan nilai total 44 oran responden yang menyatakan baik pelayan customer servuce dan tidak puas 23 orang (52,3%) yang puas 21 orang (47,7%). | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | Universitas Medan Area | en_US |
| dc.subject | Pelayanan | en_US |
| dc.subject | Kepuasan Nasabah | en_US |
| dc.title | Pengaruh Pelayanan Customer Service Terhadap Tingkat Kepuasan Nasabah pada PT Bank Sumut Cabang Padangsidimpuan | en_US |
| dc.type | Skripsi Sarjana | en_US |
| Appears in Collections: | SP - Accountancy | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 148330154.pdf | fulltext | 915.28 kB | Adobe PDF | View/Open |
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