Hubungan Pelayanan Paramedis Dengan Kepuasan Pasien Rawat Inap Yang Menggunakan Jamkesda Di RSUD Dr. Pirngadi Medan

Abstract

This study aims to determine the re/attonship paramedic services with patient satisfaction in hospitals that use Jamkesda Dr. J>imgadi Medan; The method used in this study is quantitative methods . The subjects were inpatients in hospitals that use Jamkesda Dr. Pimgadi Medan, which has been hospitalized at least 3 days and at least 22 years old totaled 87 people. The scale used is the scale of paramedic services by Anwar (1996) amounting to 53 item, while the scale of patient satisfaction according to Lopez (1994 ), amounting to 79 item, Scale reliability rbt= 0.822 paramedic services , the reliability of patient satisfaction scale rbt = 0.862 . Data analysis techniques used in this study are product moment correlation analysis technique used to analyze the relationship between the independent variable and one independent variable . By using SPSS version 18. 0 . The results of analysis show that there is a sigriificant positive relationship between the Paramedic Care Inpatient Satisfaction, where rxy = 0.691 ; p = 0.000 < 0.010 . Another result obtained from this study paramedic services is high because the average empirical value obtained is 156 264 greater than the average value of the hypothetical is 13.500 , while patient satisfaction is high becaus.e the average empirical value obtained is 229.885 more greater than the average value is 197.500 with a hypothetical difference exceeding the value of the magriitude of the SD or SB 20.351 . From these results , the hypothesis is accepted