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https://repositori.uma.ac.id/handle/123456789/30474| Title: | Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Coffe Shop Pereka Coffee Medan |
| Other Titles: | The Influence of Service Quality on Customer Satisfaction at Pereka Coffee Shop Medan |
| Authors: | Br Ginting, Yuni |
| metadata.dc.contributor.advisor: | Hasanuddin |
| Keywords: | Kepuasan Pelanggan;Kepuasan Pelanggan;Customer satisfaction |
| Issue Date: | 6-Oct-2025 |
| Publisher: | Universitas Medan Area |
| Series/Report no.: | NPM;218600367 |
| Abstract: | Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan di coffee shop Pereka Coffee Medan. Metode penelitian inj menggunakan metode kuantitatif Populasi pada penelitian ini adalah keseluruhan pelanggan coffee shop di Pereka Coffee Medan dengan sampel berjumlah 63 orang This study aims to determine the effect of service quality on customer satisfaction at the coffee shop Pereka Coffee Medan. This research method used quantitative methods. The population in this study was all coffee shop customers at Pereka Coffee Medan, with a sample size of 63 people. |
| Description: | 92 Halaman |
| URI: | https://repositori.uma.ac.id/handle/123456789/30474 |
| Appears in Collections: | SP - Psychology |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 218600367 - Yuni Br Ginting - Chapter IV.pdf Restricted Access | Chapter IV | 1.83 MB | Adobe PDF | View/Open Request a copy |
| 218600367 - Yuni Br Ginting - Fulltext.pdf | Cover, Abstract, Chapter I, II, III, V, Bibliography | 1.51 MB | Adobe PDF | View/Open |
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