Evaluasi Kebijakan Pelayanan Publik (Evaluasi Kualitas Pelayanan KTP di Kecamatan Medan Area Kota Medan)

Abstract

One form of services provided by government to the community is the maintenance of Identity Card (KTP), which is closely connected with the KTP community access both the upper class people and the poor. For the people of the poor, KTP is helpful to use to access a wide range of basic services provided by the government, such as health care and a wide range of assistance to the poor include direct cash assistance (BLT) and Rice for the Poor (Raskin), without ID cards chance residents to access pasilitas Health, BLT and RASKIN be lower. Formulation of the problem in this research is how the quality of ID card service in the district of Medan Area Medan, whether the factors that inhibit the improvement of service quality KTP In Sub Medan Area Medan, while the objectives to be achieved in this study is to evaluate the quality of ID card service in the district of Medan Area Medan, identify factors inhibiting an increase in service quality KTP In Sub Area Medan Kota Medan. By using descriptive qualitative approach, the results of observations and interviews obtained by the findings that the terms of service of identity cards, people want a service that is truly qualified. Medan Area and the District Government has been trying to better the quality of service to provide satisfaction to the public in the field of ID cards. Quality of service is already said to be good can be seen from the aspect of professionalism that includes the ability of employees in the use of equipment, aspect obey all the rules Yag underlies the field of employment, aspects of Clarity, which covers procedures good service as well as a breakdown of costs or tariffs manufacture of identity cards are not expensive and can be reached by the whole society Medan District Area