Pengaruh Kualitas Pelayanan Administrasi Kesamsatan Terhadap Kepuasan Masyarakat di Kantor Samsat Medan Selatan

Abstract

Reserch with the Title of Effect Service Quality one roof System Administrasi Public Satisfaction, which aims to determine the effect of quality administrative services one roof system to the satisfaction of public. The research was done in the office one roof system south medan which is located on the sisingamangaraja streetkm5,5 sub – district Medan Amplas Medan city. The system south Medan consisting of 180 people. The sampel in this study was 20 % of population so that total of 36 responden. Colecting data in this study using corelatif Descriptif. with a data analyst using correlation tecnicques product moment, significant test product moment correlation, and the coeficient determination. of the obtainned that r count > r tabel is 0,993 > 0,329, and once in a statistical test with correlation significant test product moment with formula t was obtained t count > t table is 52,2 > 2,042. and after the count with a test of determination obtain 98,6 % influence between variable qualities of service with communication satisfaction. it can be concluded that a significant difference between the qualities of administration service one roof system towards satisfaction of the people in the office one roof system south Medan.