Perilaku Aparat Birokrasi Dalam Pelayanan Elektronik Kartu Tanda Penduduk (E-KTP)

Abstract

One implementation of e-Government in the public service in Indonesia with the use of technology and information are currently being implemented in the areas of government e-ID (Electronic Identity Card). Behavior bureaucratic apparatus in the service of electronic e-ID often complained because the procedures cumbersome, slow, and some even have to do the recording again because data is lost. The purpose of this study to determine the behavior of the bureaucratic apparatus in the service of electronic identity cards. This research is a qualitative descriptive which describes the problems that are related to the behavior of the bureaucrats in the service of e-ID card. The study was conducted in the District Head Office Langkat Done. The study population is all employees and the public with a selection of samples is 26 people (1 sub-district head, first secretary of the district head, and 24 people). Collecting data using primary data and secondary data by interviewing, observation and documentation. Data analysis is done by an interactive model of data reduction, data presentation and verification. The result showed that the data recording citizens to the beginning of September 2016 amounted to 83.4% but has not reached the expected target of 100% until the end of September 2016. The behavior of the bureaucrats in the District Completed Langkat services include awareness, discipline, and responsibility for running good but there are still some people who feel that the behavior of the bureaucratic apparatus which is not good. Factors that influence the behavior of the government bureaucracy in the service of e-ID card that is leadership, competence, respect and working facilities. Behavior apparatus for continuously upgraded and improved in providing services to the public, so that people who come in the management of e-KTP provide appreciation