Faktor-Faktor Yang Mempengaruhi Kinerja Pegawai Pada Badan Pengelola Pajak dan Retribusi Daerah (BPPRD) Kota Medan

Abstract

Education, training and motivation for employees are needed to influence the performance of employees of the Regional Tax and Retribution Board (BPPRD) of Medan City and not only limited to operational employees alone, but also includes managerial levels. Formulation of authority and responsibilities of employees set with the standards or benchmarks that have been agreed by subordinates and superiors. The purpose of this study is to determine the factors of education, training, and motivation that affect the performance of employees at the Regional Tax and Retribution Board (BPPRD) Medan City. The research method used in this research is quantitative research method. The population of this study is all employees at the Regional Tax and Retribution Board (BPPRD) Medan City amounting to 375 people the number of samples in this study was taken using a slovin level of confidence 10% then the sample is 79 people taken by random sampling. This research is explanatory research because it explains the causal relationship between variables through hypothesis testing with Coefficient of Determination (R²), Test F (simultaneously), and Test t (Partial Test). The result of the research based on simultaneous test that simultaneously education, training and motivation have positive and significant influence on the performance of employees of Regional Tax and Retribution Board (BPPRD) of Medan City. This means that education, training and motivation are the determining factors in succeeding the success of the Regional Tax and Retribution Board (BPPRD) of Medan City in achieving organizational goals.